Privacy Policy

WuraFlow Nigeria Limited (“WuraFlow,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, date of birth, BVN (Bank Verification Number), residential address, and government-issued ID for KYC compliance.
• Financial Information: Bank account details and transaction history necessary to facilitate gold purchases, sales, and redemptions. WuraFlow does not hold or store Naira balances on behalf of users.
• Technical Data: Device information, IP address, browser type, operating system, and usage analytics to improve our service.
• Communication Data: Records of your interactions with our customer support team.

2. How We Use Your Information

We use your information for the following purposes:

• To create and maintain your WuraFlow account
• To process gold purchases, sales, and redemption requests
• To comply with anti-money laundering (AML) and know-your-customer (KYC) regulations
• To send transaction confirmations and service updates
• To improve our platform and user experience
• To detect and prevent fraudulent activity

3. Legal Basis for Processing

We process your personal data based on the following legal grounds: (a) performance of a contract when we provide our services to you; (b) compliance with legal obligations under Nigerian law, including AML and CBN regulations; (c) our legitimate interests in operating and improving our platform; and (d) your consent, where required.

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist with identity verification, payment processing, gold storage, and delivery logistics.
• Regulatory Authorities: When required by Nigerian law, including the Central Bank of Nigeria (CBN), the Corporate Affairs Commission (CAC), and the Nigerian Financial Intelligence Unit (NFIU).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including SSL/TLS encryption, multi-factor authentication, and access controls. Your financial information is encrypted at rest and in transit. Despite these measures, no electronic storage or transmission is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information longer to comply with legal, regulatory, or audit obligations. Under Nigerian law, transaction records are retained for a minimum of five years.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention obligations
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@wuraflow.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage patterns, and provide personalized content. For more details, please see our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria, where our service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our platform. Your continued use of WuraFlow after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@wuraflow.com
Phone: +234 800 WURAFLOW
Address: Lagos, Nigeria